Call Centre and Customer Service Sector

Call Centre and Customer Service Sector

Centric recognises that the Contact Centre sector in Wales is one of substantial growth. Generating over £600m for the Welsh economy, we believe it is essential that the contact centre industry has the support of a specialist recruitment partner that is aligned to its specific needs.

We were proud headline sponsors of the Welsh Contact Centre Awards in 2016 and continue to align ourselves to the values and requirements of the industry, ensuring synergy at every level.

Our Contact Centre division is made up of committed, experienced recruitment specialists. Having either worked directly in the industry or servicing it, the team fully understand the intricacies of the sector and how it operates. We have a proven track record of working with a number of notable Contact Centres across Wales.

Centric’s aim is to be lead recruiters for the growing contact centre industry and we believe that by providing the sector with a diverse range of talented people and a highly professional service, this can be achieved.

We work in partnership with our clients to get a strong understanding of your company’s culture, values and requirements. We will only supply you with candidates who are a best match for your business and the role, thereby reducing attrition.

Whether you have an inbound or outbound contact centre and no matter the size of your operation, Centric will find the most effective staffing solution for you. We are experts at attracting and matching talented individuals at all levels and role functions including:
• Customer service Advisors
• Support staff
• Team leaders
• Operations Managers
• Performance Coaches and Trainers
• Contact Centre Managers
• Analysts
• Inbound and Outbound Advisors
• Sales and Retention Advisors
• Delivery Managers

So, let us build you a strong and effective workforce.