Technical Services Support

Technical Services Support

  • Location

    Cardiff, Wales

  • Sector:


  • Job type:


  • Salary:

    £20000 - £24000 per annum + Excellent Benefits Package

  • Contact:

    Michael Goodwin

  • Contact email:


  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


  • Startdate:


  • Client:


Technical Services Support

£20,000 - £24,000/annum (flexible for the right candidate) + Excellent Benefits Package


This is an outstanding and exciting opportunity for you to join a company who has been at the forefront of their niche sector, manufacturing for over 30 years with reputation built on quality and expertise. Investing heavily in development, testing and manufacturing technology, consistently produce high quality products to exacting tolerances, incorporating glazing and architectural features.

Your new employer is seeking a Technical Services Support to join their very successful and highly skilled team - reporting directly to the Technical Services Team Leader.

Purpose of the role:

  • Assist in the correct Specification and Installation of their Products in collaboration with the

External Sales Team

  • Be the link between the Sales and Operations teams in delivering high performing, compliant products
  • Ensure delivery of best practice with respect to the Design and Installation of Products
  • Assist the commercial/sales function with project support
  • Provide assistance in specification meetings
  • Conduct contractor/customer-based meetings

Main duties and responsibilities will include:

Customer and Sales team liaison through phone and email communication, including but not limited to;

  1. To support the sale of products through the dissemination of technical information
  2. To provide robust technical solutions to design related problems relative to the product range
  3. To conduct in depth calculation and qualification of the suitability of products for use
  4. To correctly specify products by application
  5. Technical approval of drawing submittals

NPD/product enhancement/Project work including but not limited to;

  1. Production of development ideas for company improvement (site/customer feedback)
  2. Creation of Technical Briefing Documents for internal and customer use
  3. Enhance the existing library of CAD and Revit drawings
  4. Assisting the Technical Team Leader in:

  1. Testing

→ Determine appropriate test types (Building Regs/market demands)

→ Sourcing of test facilities

→ All products (fire/structural/air tightness/acoustic etc.)

  1. Installation of panel to large scale samples and rigs

iii. Issues relating to site practice

→ Handling

→ Lifting devices

→ CDM/Health and Safety

  1. Development drawings and standard detail (shared responsibility)
  • Number of Projects currently being managed
  • Technical Correspondence, including calculations
  • 24‐hour response (standard circumstances)
  • 48‐hour response (extraordinary circumstances)
  • Effective diary organisation and planning

Key Skill Requirements:

  • Ideally have worked in a Technical Services Support role or similar
  • Ideally from an Architectural or Construction background
  • Previous CAD experience is essential
  • This role would be idea for an individual with an Architectural Technician/Technologist (or similar) background

Click that 'APPLY' button now and don't miss out.

Alternatively, please send your CV!

Still unsure? Then call Mike Goodwin on 01291 678736 for an informal and confidential chat about the role.