Team Leader

Team Leader

  • Location

    Cardiff, Wales

  • Sector:

    Contact Centres

  • Job type:


  • Salary:

    £18750 - £20000 per annum

  • Contact:

    Emma Parsons

  • Contact email:


  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Startdate:


Job Role: Team Leader

Location: Cardiff

Salary: £18,750 - £20,000

Hours: Full-time role (40 hours) Monday - Sunday 8am - 10pm.

Job Description

Our client is looking for candidates with a real passion for making a difference in the work place, who thrive on continuously improving the customer experience.

We have an exciting opportunity for an experienced team leader to join our team on a permanent basis.

Our client strongly prompts positive attitudes and are seeking a motivated and engaging individual to help us run multi-channel helplines for the charity/not for profit sector.

You will be required to provide:

* To ensure adherence to departmental KPI's and SLA's are adhered to at all times.

* To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS.

* High level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors.

* To undertake 121's, meetings, appraisals and to adhere to HR procedures in accordance with company policy.

* To ensure adequate resource is available to meet customer and contract needs.

* Following the Quality Management System, to improve quality and minimise errors

* Improving performance by raising efficiency

* Developing constructive and cooperative working relationships with colleagues

In return we will reward our employees with a permanent contract, a generous annual leave allowance and the chance to achieve a performance-based bonus 3 times a year after you have successfully passed probation. We also have numerous discounts with big name brands through Perkbox which is allocated after probation periods.