Support Administrator

Support Administrator

  • Location

    Cardiff, Wales

  • Sector:

    Contact Centres

  • Job type:


  • Salary:

    £16500 - £18000 per annum

  • Contact:

    Emma Parsons

  • Contact email:


  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Startdate:

    July 2018

Job Role: Support Administrator

Location: Cardiff

Salary: £16,500 to £18,000

Hours: 9am -5.00pm (3 days) 11.30am to 8.00pm (2 days) and 1 Saturday in 4 weeks

Job Outline:


Due to exciting growth within their already established and thriving business, our Client is expanding and is looking for Support Administrators to join the sales team and share their future successes.

Due to natural expansion and internal opportunities, our client is looking to grow their Sales Support function. Their customers are at the heart of everything they do and they do not cold call or operate a "hard-sell" business and pride themselves on being a pleasure to do business with.


They are the only complete price comparison website for Health Insurance, Income protection, Critical Insurance and Life Insurance products for individuals and families.

Working with partners including Confused.com, Gocompare, Money.co.uk and uSwitch, as well as attracting our own direct customers, we provide and on-line and telephone service for consumers allowing them to tailor quotes, shortlist policies and buy the best and most cost-effective levels of cover for them.

Job Scope:

As a member of the Sales Support Team you will be responsible for handling all post sale administration and customer service, taking responsibility for ensuring applications are underwritten, customer expectations managed, and applications turned into live policies with a minimum cancellation rate.

Responsibilities and Duties:

Communicate with customers, insurance companies and associated third parties in the most appropriate medium (telephone, email, written) that supports the customer journey and the conversion of sales into live policies.

Carry our medical and lifestyle questionnaires with customer with a high regard for accuracy.

Carry out the necessary administrative functions to convert a sale to a live policy.

Submit accurate and complete applications to insurance providers in a timely manner.

Communicate and support Sales Advisers with regular updates on progress and required action on live cases.

Able to manage own time to complete the tasks allocated.

Resolve customer's dissatisfaction appropriately and log all instances of dissatisfaction reported to you.

Have a high regard for compliance with in a FCA regulated business and adhering to all legislation and regulatory guidelines.

Contribute to, and follow at all times, the firm's policy on Treating Customers Fairly and be a role model.

Education, Qualifications & Training

Minimum of 5 GCSEs including Math's and English at grade C or above (Essential).

Administration qualification, e.g. NVQ (desirable)

Previous Experience and Knowledge

Minimum of six months relevant customer service experience (Essential).

Experience of working in an outbound Call Centre role (desirable).

A background in working within financial services or regulated environment (desirable).

Good IT Skills, including Word, Excel and Outlook.

Knowledge of General Insurance products (desirable)

Excellent written and verbal communications skills, able to demonstrate an outstanding telephone manner.

Strong commitment to delivering exceptional customer experience.

A proven track record in working efficiently and autonomously, with attention to detail and with adherence to process.

Demonstrates reliability, honesty and trustworthiness.

Cooperates well with others, adapting to the team ethos, always showing team spirit.

Excellent time management skills, able to plan your duties within your day.

Salary and Benefits:

Basic salary £16,500 - £18,000 per annum, dependent on experience

30 days holiday (inclusive of bank holidays).

Full ongoing training will be provided.

Good location with excellent transport links.

A hard working but fun and lively atmosphere with opportunities to develop within the business.

Company Benefits include: Income Protection, Private Medical Insurance, Pension Plan, Enhanced Maternity and Paternity Package, Buy Additional Leave, Cycle to Work Scheme, Child Care Vouchers, Social Events, Opportunities for Career Development.

As they are regulated by the FCA they are unable to take applications from anyone with a history of bankruptcy, IVAs or CCJs.