Shipping Customer Service Operator

Shipping Customer Service Operator

  • Location

    Hounslow, London

  • Sector:

    Permanent Division

  • Job type:


  • Salary:

    Up to £29000 per annum

  • Contact:

    Suzanne Wheatcroft

  • Contact email:


  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Startdate:


  • Client:


Career Progression? A skill set that will always be in high demand? Yes?

Permanent Role: Shipping Customer Service Operator

Location: London Heathrow

Salary: £29,000

Role Summary: Our client is a global leader within the freight and logistics sector. Due to phenomenal growth we are recruiting for an experienced Customer Service Shipping Operator to join their busy customer service team. You will Offer a high level of customer service within a customer/network focused department. Handling a high volume of email exchanges and queries, working hand in hand with operations to ensure customer SLA are met.

Main Responsibilities:

* Answering quote request for all modes of shipping

* Working from multiple mailboxes

* Support with Sea freight imports and exports from start to finish

* Following up of purchase orders/shipments

* Communication with overseas offices/Partners

* Customer reporting

* Network Queries

The Successful Candidate:

* Shipping knowledge is mandatory

* Strong IT skills

* Good telephone manner and customer service skills are essential

* Attention to detail

* Friendly, calm and professional manner

* Ability to handle pressure and good time management

* Ability to adapt to change and work effectively as part of a team

* Enthusiastic and self-motivated