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Key Account Co-ordinator

Key Account Co-ordinator

  • Location

    Hengoed, Caerphilly

  • Sector:

    Permanent Division

  • Job type:

    Permanent

  • Salary:

    Up to £26000 per annum + Generous benefits

  • Contact:

    Simon Purchase

  • Contact email:

    simon.purchase@centricrecruitment.co.uk

  • Job ref:

    911048_1530788493

  • Published:

    4 months ago

  • Expiry date:

    2018-08-04

  • Startdate:

    03/09/2018

  • Client:

    #

Key Account Co-ordinator Customer Services £26,000 plus generous benefits package

Overview

Reporting to the Customer Service Manager and providing a consistently professional service by liaising between customers and internal functions to create the best customer experience whilst ensuring the needs of the organisation's business are met.

Responsibilities

* Ensure accurate management of high profile customers

* Respond effectively and efficiently to customer requirements either by e-mail or telephone following the requested customer guidelines

* Resolve issues to satisfy customer requirements and ensure prompt payment

* Provide quotations and timings when requested

* Project manage high volume promotions

* Liaise with internal departments at all levels ensuring information is shared in a professional manner

* Keep internal departments advised of potential future business developments

* Prepare weekly/monthly reports within deadlines

* Representing Company during Monthly/Quarterly meetings with customers

* Work with Accounts where required to resolve any payment issues

* Acknowledge and record all complaints in required format and ensure Quality are advised at the earliest opportunity

* Expedite customer orders in a professional manner

* Advise of any potential delivery issues in advance of arrival with the customer

* Managing high volume deliveries, including phase /out of new products to avoid any incorrect deliveries

* Forecast analysis

Qualifications/Experience

* Graduate/formal qualification in appropriate subject e.g. Business Studies, Marketing

* At least one year's experience gained in customer services

* Working within a manufacturing environment favourable

* Dealing with high profile customers (face to face on occasions)

* IT Literate (MS Office & SAP)

Competencies

* Excellent customer service

* Adaptable and able to connect with others

* Analytical and detail conscious

* Team orientated/ collaborative

* Assertive/ able to handle conflict/ challenges others

* Able to operate & take decisions independently/ enjoys autonomy

* Results driven

* Persuasive/ Influential

* Self-assured/ credible