Customer Services Clerk - Pharma Logistics

Customer Services Clerk - Pharma Logistics

  • Location

    Bristol, England

  • Sector:


  • Job type:


  • Salary:

    £23000 - £26000 per annum

  • Contact:

    Suzanne Wheatcroft

  • Contact email:


  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Startdate:


  • Client:


Our client is a recognised global leader in the international freight and logistics sector. Due to recent successes and growth, we are recruiting an experienced Logistics Customer Operator to join the busy Pharma team.

Permanent Customer Services Clerk

Location: Bristol

Salary up to £26,000

Key Responsibilities:

* Client liaison and job preparation

* Irregularity handling

* Ensure knowledge and compliance, with Good Distribution Practices (GDP) for Pharmaceutical Products

* Deal with customer enquiries

* Prepare Quotations and obtain rates

* Receive and review orders and price the jobLiaison with consignee and overseas network (imports)

* Monitor and confirm arrival (imports)

* Request clearance and delivery instructions (imports)

* Arrange collection (exports)

* Arrange International Transport and notify client of shipping details (exports)

* Ensure accurate Cost and Revenue estimates are made against jobs

* Liaise with internal parties and external suppliers to monitor job progress

The Successful Candidate:

* Strong customer service background

* Used to working to and generating KPI reports

* You will have experience of up-selling and development of your customers

* Generate sales leads and appointments

* Irregularity handling

* GDP training, Dangerous Goods Qualification, Security Qualification

* Strong Microsoft Office (Word, Excel and Outlook)

* Commercial awareness, experience of preparing quotations, aptitude for sales with a proactive approach