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Customer Service/Sales Clerk

Customer Service/Sales Clerk

  • Location

    Bristol, England

  • Sector:

    Permanent Division

  • Job type:

    Permanent

  • Salary:

    £27000 - £28000 per annum

  • Contact:

    Gemma Atwick

  • Contact email:

    gemma.atwick@centricrecruitment.co.uk

  • Job ref:

    911567_1533492499

  • Published:

    2 months ago

  • Duration:

    Permanent

  • Expiry date:

    2018-09-04

  • Startdate:

    ASAP

Our client a leading specialist who operates within the Logistics sector is looking to recruit an experienced Customer Service/Sales Clerk to join their successful team based within their Pharmaceutical sector in Bristol.

The role:

* Ensure knowledge and compliance, with "Good Distribution Practices (GDP) for Pharmaceutical Products".

* Answer telephone in line with Company policy

* Deal with customer enquiries

* Prepare Quotations and obtain rates

* Update Quote Log

* Receive and review orders and price the job

* Accept orders, book the job in CONTROL, confirm the job

* Liaison with consignee and overseas network (imports)

* Monitor and confirm arrival (imports)

* Request clearance and delivery instructions (imports)

* Arrange collection (exports)

* Arrange International Transport and notify client of shipping details (exports)

* Ensure accurate Cost and Revenue estimates are made against jobs

* Handover to Operations and other departments

* Comply with Company policies and procedures.

* Customer service and sales functions (e.g. providing status updates)

* Maintain customer tracker / KPI reports

* Deep-selling and development of customers

* Generate sales leads and appointments

* Liaise with internal parties and external suppliers to monitor job progress

* Irregularity handling

The successful candidate:

* GDP training, Dangerous Goods Qualification, Security Qualification (as appropriate)

* CONTROL Job Booking

* Conversant with Microsoft Office (Word, Excel and Outlook)

* Good telephone manner

* Commercial awareness

* Previous experience of preparing quotations

* Aptitude for sales

* Proactive approach.

* A proven track record working in a similar role within the Logistics sector