Customer Service Advisor

Customer Service Advisor

  • Location

    Swansea, Wales

  • Sector:


  • Job type:


  • Salary:

    Up to £8.7 per hour

  • Contact:

    Claire Payne

  • Contact email:


  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Client:


Job Title:

Customer Service Advisor

Hours: Monday to Thursday 8am - 5pm

Friday 8am - 1pm

Job Purpose

Customer Services:

To ensure that all customer communication via all platforms is answered in a timely and relevant manner; to deal with escalated issues in a professional and organised way

Key roles and Responsibilities

Customer Service:

* Deal with all customer communication within agreed timescales via phone and / or email

* Support Customer Service colleagues including remote team as required

* Ensure that all platform cases are responded to in a timely manner

* Oversee refund payments as required

* Work with Listings and Warehouse to deal with customer queries

Education, Qualifications, Knowledge, Skills and Experience

* Computer literate with good working knowledge of Excel

* Basic understanding of buying / selling process on eBay / Amazon would be desirable, but not essential.

* Ability to analyse data at basic level - understanding how many weeks of stock we are holding based on current sales rate

* Ability to problem solve

* Ability to prioritise work

* Willingness to train and learn new skills, including a new bespoke Software.

* Self motivated and resilient with the ability to operate independently where required

* Excellent communication skills, both written and oral and the ability to liaise with colleagues at all levels

* Well organised, methodical, realistic and reliable

* Team player with ability to flex requirements to meet the needs of the business

Please can you apply with your CV