Customer Service Administrator

Customer Service Administrator

  • Location

    Blackwood, Caerphilly

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Suzanne Wheatcroft

  • Contact email:


  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Startdate:


  • Client:


Our client a leader within its field require an experienced Customer Service Administrator to join the busy sales team. Due to continued growth there is an immediate start available.

Full Time 12 month Fixed Term Contract
Customer Service Administrator
Salary: £20,000

Role Summary:

You will provide a consistently professional service by liaising between customers and internal functions to create the best customer experience whilst ensuring the needs of our business are met. You will look after your key client's specific requirements.

Key Responsibilities:

* Ensure accurate management of high profile customers
* Respond effectively and efficiently to customer requirements either by e-mail or telephone following the requested customer guidelines
* Resolve issues to satisfy customer requirements and ensure prompt payment
* Provide quotations and timings when requested
* Ability to project manage high volume promotions
* Ability to liaise with internal departments at all levels ensuring information is shared in a professional manner
* Keep internal departments advised of potential future business developments
* Prepare weekly/monthly reports within deadlines
* Representing Company during Monthly/Quarterly meetings with customers
* Work with Accounts where required to resolve any payment issues
* Acknowledge and record all complaints in required format and ensure Quality are advised at the earliest opportunity
* Expedite customer orders in a professional manner
* Advise of any potential delivery issues in advance of arrival with the customer
* Managing high volume deliveries, including phase /out of new products to avoid any incorrect deliveries
* Forecast analysis

Ideal Candidate:

* IT Literate (MS Office & SAP0
* At least one year's experience gained in customer services
* Previous experience within a manufacturing environment desirable
* Dealing with high profile customers (face to face on occasions)
* Excellent customer service
* Analytical and detail conscious
* Team orientated/ collaborative
* Able to operate & take decisions independently/ enjoys autonomy
* Results driven