Customer Sales Consultants

Customer Sales Consultants

  • Location

    Cardiff, Wales

  • Sector:

    Permanent Division

  • Job type:


  • Salary:

    Plus Commission

  • Contact:

    Rachel Nielsen

  • Contact email:


  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Startdate:

    August 2018

Job Role: Customer Sales Consultant

Location: Cardiff

Salary: £18,000-£22,000 (Rising up to £30k with time served) - OTE £50,000

Hours: 9am - 5.30pm (3 days) and 11.30am-8pm (2 days) - plus 1 Saturday in 3


Due to exciting growth within their already established and thriving business, our Client is expanding and is looking for Customer Sales Consultants to join the sales team and share their future successes.

Our client offers a price comparison website for Health Insurance, Income protection, Critical Insurance and Life Insurance products for individuals and families. Working with partners including Confused.com, Gocompare, Money.co.uk and uSwitch, as well as attracting their own direct customers, they provide an on-line and telephone service for consumers allowing them to tailor quotes, shortlist policies and buy the best and most cost-effective levels of cover for them. Their customers are at the heart of everything they do, and they do not cold call or operate a "hard-sell" business. They pride themselves on being a pleasure to do business with.

Job Role:

As a member of the sales team, you will be responsible for producing high quality, sustainable business through the process of making warm outbound calls to new customers who have enquired via online market comparisons of Income Protection, Life Insurance and Private Medical insurance policies. You will be expected to offer outstanding customer service through your expertise and knowledge of the marketplace and offer a unique "advised" recommendation best for your customer's needs. The role requires individuals that are self-motivated, used to achieving challenging targets and managing customer expectations throughout the lifetime of their policy.

Responsibilities and Duties:

Provide the highest levels of customer service and advice to produce and retain business.

Demonstrating exceptional sales ability, building relationships and rapport whilst carrying out detailed Fact Finds to uncover customer's demands and needs.

Effectively matching customer's demands and needs to the best protection policies available, and fully explaining to individual customer's how the recommended policies would benefit them within their specific circumstances.

Liaise with their insurer partners to determine best industry policies and practices and handle customer complaints and cancellations effectively.

Keep abreast of changes to industry regulations and underwriting criteria of their insurance partners.

Having a high regard for compliance within an FCA regulated business and adhering to all legislation and regulatory guidelines.

Contribute to, and follow at all times, our client's policy on Treating Customers Fairly.

Being self- motivated and contributing to a positive, working environment with a good team spirit and strong work ethic.

Education, Qualifications & Training:

Minimum of 5 GCSEs including Math's and English at grade C or above (Essential)

CII or IFS Qualifications (desirable)

Previous experience:

Previous experience of working within a competitive, customer focused or proactive sales role (Essential)

A proven track record in achieving sales targets and goals (essential).

Experience of working within an FCA or regulated sales environment (desirable).

Experience of working with a range of financial products, giving advice on the best suited (desirable).

Work Based Competencies

Excellent communication skills. You will need to demonstrate superb verbal and written techniques to all customers and external partners.

Keep abreast of the markets ever-changing policies and regulations.

Excellent organisational skills and capable of multi-tasking to tight deadlines.

Display and execute sound knowledge of the marketplace to make the best recommendations for all customers.

As they are regulated by the FCA they are unable to take applications from anyone with a history of bankruptcy or IVAs. Unspent CCJ's will be considered on an individual basis.

What you will receive in return:

Excellent commission structure making your earning potential extremely high

30 days holiday per year (inclusive of bank holidays).

Full ongoing training will be provided.

Good location with excellent transport links.

A hard working but fun and lively atmosphere with opportunities to develop within the business.

Income Protection, Private Medical Insurance, Pension Plan, Enhanced maternity and paternity package, Additional holiday scheme, Opportunities for Career Development, Employee of the month and Free refreshments.