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Client Relations Representative

Client Relations Representative

  • Location

    Neath Port Talbot, Wales

  • Sector:

    Contact Centres

  • Job type:

    Permanent

  • Salary:

    £17100 - £19500 per annum

  • Contact:

    Paul Southard

  • Contact email:

    paul.southard@centricrecruitment.co.uk

  • Job ref:

    910906_1530282235

  • Published:

    3 months ago

  • Expiry date:

    2018-07-29

  • Startdate:

    ASAP

What you'll be doing:

Assisting our sales advisers in the provision of retail sales and having regard to the regulatory requirements and acting in the best interest of the clients at all times.

Be proactive in your approach by "putting customers first".

You must be able to assist and advice clients and direct their query to the appropriate department.

To ensure the highest standard of courtesy and efficiently in customer contact and communication.

To record customer requirements and details accurately onto our in house database.

To ensure outgoing communications are dealt with promptly and maintain a collected composure under pressure.

To effectively operate and maintain all required record systems.

Be able to work in a small team.

Top sell our service in a professional manner.

To ensure full support is provided to the sales advisers.

To ensure all information taken is documented and is 100% accurate with a date and time of communication recorded.

To be pro- active in sell Gap insurance and additional add ons to our customers.

What experience you need:

Be able to multi task ie: take a call, type in information onto our database and talk to the customer. Must be able to type a registration number and telephone number quickly in order to bring up clients previous details on screen to minimise waiting times.

Working 42 hours per week

Driving is an advantage as this position is on a rotating shift pattern.

8am - 5pm, week 1, 9am - 6pm week 2 on a rota basis.

You will need to work well under pressure as 8 FCA internal tests will need to be completed through-out the probation period.