Client Manager (Motor Insurance)

Client Manager (Motor Insurance)

  • Location

    Cardiff, Wales

  • Sector:

    Contact Centres

  • Job type:


  • Salary:

    £18000 - £20000 per annum

  • Contact:

    Rachel Nielsen

  • Contact email:


  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Startdate:

    June 2018

Role: Client Manager
Location: Central Cardiff
Salary: Up to £18-£20k
Hours: Between 9am - 5.15pm Monday to Friday (36.25 hours per week)

The Business

Our client is a leading global professional services firm that provides a broad range of insurance solutions. They are looking to recruit Client Managers to offer motor insurance services to consumers within small to medium businesses. With offices in 120 countries and over 50,000 staff, they offer fantastic development opportunities.

Role purpose/Summary
To grow revenues by developing new business; focusing upon efficient acquisition and satisfaction of clients, built upon excellent service and specialist product knowledge
About the Role
As a Client Manager some of your key responsibilities will involve;

* Balancing service excellence with productivity and profitability
* Negotiating motor renewals considering available markets
* Ascertaining further opportunities to satisfy the client's insurance needs
* Growing the client worth under management
* Retaining an agreed proportion of clients
* Fully understanding the client requirement and ascertaining further opportunities which you may assist with i.e. cross selling and new business opportunities
* Responding promptly and efficiently to client instructions requests and enquiries at all times
* Being available to deal with client calls / emails
* Acting with honesty and integrity building trust and understanding;
* Liaising with other offices / units when required
* Producing quotations for mid-term adjustments / rebrokes and place cover for the client
* Conforming fully to all statutory and regulatory obligations
* Conforming fully with operational policies, processes and procedures
* Adhering to client control directives to ensure accounting deadlines are met
* Maintaining accurate records and producing relevant documentation
* Developing excellent relationships with all stakeholders and clients
* Being aware of Market trends and maintaining high levels of technical competence
* Handling complaints in accordance with the agreed complaints procedure

About you
As a Client Manager your skills and qualifications will ideally include;

* Very strong interpersonal skills
* Strong and effective communication and presentation skills
* Strong commercial acumen
* Strong service orientation
* Highly organized
* Strong analytical and problem-solving skills
* Ability to work as part of a team
* Experience of managing effective client relationships
* Experience of negotiation with Insurers
* Influencing skills
* Strong technical insurance knowledge
* Ability to use insurance industry IT systems to effectively deliver client service
* Good understanding of compliance and FCA regulation

Salary and Benefits
This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through their flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.

Our Client is an equal opportunities employer. Their recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.